Our service is completely confidential. No one else needs to know you have talked to us – even if you are under 16.
If you’re under 16, you have the same rights to confidentiality as an adult. We will not share the fact that you have used our services unless you want us to. This includes your parents, teachers and your doctor.
Sometimes we might think it would help for them to be involved. We will always talk to you about it and let you decide.
The only time we would tell someone else is if we were worried about your safety and needed to ask another professional for help. We will talk to you about this first and give you all the support you need.
We ask you to give us a phone number or address when you use our services. This is because we may need to get in touch with you after you’ve used our services. For example, we may need to give you some test results.
If you give us your contact information, you are telling us we can contact you again.
If you do not give us your contact details, you will need to visit us in person to pick up your test results.
If you would like to talk about how we can contact you or are worried about confidentiality, just call our information and booking line. We are always happy to answer your questions.